Privacy policy

Thank you for shopping at Petite Penelope (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.shoppetitepenelope.com (the “Site”).

1. Personal Information We Collect

Information You Provide:

Name
Billing and Shipping Address
Email Address
Phone Number
Payment Information (e.g., credit card, PayPal) — Note: Payments are processed securely by our payment providers and we do not store your full payment details
Order History

Automatically Collected Information:

When you visit our Site, we automatically collect certain information about your device, including:

IP Address
Web browser type and version
Time zone and cookie data
Pages viewed and products browsed
How you found our Site (referral, search, etc.)

Cookies:

We use cookies to personalize your shopping experience, analyze performance, and deliver targeted ads. You can adjust cookie settings in your browser at any time.

2. How We Use Your Personal Information

We use your information to:

Fulfill orders (including payment processing, shipping, and returns)
Communicate updates (order confirmations, shipping notifications, customer support)
Improve and personalize our Site
Send promotional emails (only with your consent)
Prevent fraud or abuse
Comply with legal obligations

3. Sharing Your Personal Information

We share your information with trusted partners to help us operate our store, such as:

Shopify (our online store platform)
Payment Processors (e.g., Shopify Payments, PayPal)
Shipping Carriers (e.g., USPS, UPS, DHL)
Marketing Services (e.g., Klaviyo, Mailchimp)
Analytics Tools (e.g., Google Analytics)

We will never sell your personal information.

4. Targeted Advertising and Analytics

We may use your information for remarketing or targeted advertising through partners like Facebook or Google. You can opt out of such ads here:

Google Ads: https://www.google.com/settings/ads/anonymous
Facebook: https://www.facebook.com/settings/?tab=ads

You can learn more about how targeted advertising works here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

5. Your Rights (GDPR, CCPA, etc.)

Depending on where you live, you may have rights regarding your personal data:

Request access or copies of your data
Update or correct your data
Request deletion of your personal information
Opt-out of marketing communications
Lodge a privacy complaint

To exercise these rights, please contact us at hello@petitepenelope.com.

6. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us.

7. Data Retention

We store order information unless and until you ask us to delete it or it is no longer needed for legal or business purposes.

8. Changes

We may update this policy to reflect changes to our practices. Changes will be posted on this page with a new “Last Updated” date.

Last Updated Date: November 07, 2025

9. Contact Us

For more information or to make a complaint, please email us at:

Petite Penelope
Email: hello@petitepenelope.com